Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Returns Period
You may return items within 30 days of receipt. Products must be in original condition with tags attached and in their original packaging. For hygiene reasons, certain items may not be returned unless faulty.

How to Return
To initiate a return, please visit our returns portal on our website. You will need your order number and email address to generate a returns authorization. Once approved, you will receive instructions and a returns label.

Return Methods
You may return items using our prepaid label or your own preferred carrier. Returns using our label will be deducted from your refund. We recommend using a tracked service for all returns.

Refund Processing
Refunds are processed within 7-10 working days of receiving your return. The refund will be issued to your original payment method. Please allow additional time for your bank to process the refund.

Faulty Items
If you receive a faulty item, please contact us within 30 days of receipt. We will cover return shipping costs and offer a replacement or full refund upon inspection of the item.

Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.

International Returns
Different return procedures may apply for international orders. Customers are responsible for any customs duties or return shipping costs for international returns.

Non-Returnable Items
Certain items cannot be returned for hygiene reasons. These include face masks, underwear, and swimwear unless faulty.

Sale Items
Sale items can be returned within 30 days of receipt, provided they meet our return conditions.

Problems with Returns
If you experience any issues with your return, please contact us through the customer service section of our website.

For more detailed information about our returns process, please visit the help center on our website.

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